Shipping, Returns
& Refunds

Returns &


When will my credit card be charged?
Credit cards are charged once your order is accepted and processed.

Cannabidiol or CBD is non-intoxicating and even in heavy concentrations presents minimal side effects or chance for a lethal overdose.

What forms of payment do you accept?
We accept credit cards including MasterCard, Visa, American Express, and Discover. We also accept debit card payments through Stripe.

Sales Tax
Sales tax will be charged to all orders based on the applicable state sales tax rates in the location in which the order will ship to.


Where do you ship?
At this time New Highs CBD products can only be shipped to the United States.

What are the shipping options?
We offer first class 3-5 business day shipping through the USPS to the United States.

Do you ship to all 50 states?
Unfortunately no, as some states have opted to criminalize CBD at the state level. At this time we are able to ship to all 50 states EXCEPT the following;

South Dakota
West Virginia

Orders are shipped after the completion of processing which typically takes 2-3 days. Once your order ships, you will receive a shipment notification via email with a tracking number. All orders are shipped via USPS. Any orders placed during the weekend will not process and ship until the following week.

I am having problems tracking my order.
If you encounter any issues with tracking, please email us at In your email, please include your order number to help us expedite a solution.

How can I edit my shipping address?
If you discover that your order is shipping to an incorrect address, please contact us via email at as soon as possible.


What is your return policy?
At this time we do not accept returns or offer refunds for any order. If your item arrives and is damaged or incorrect, simply email us at and we will work to remedy the issue promptly.

What should I do if I recieved the wrong product?
If your item arrives and is incorrect, just email us at, and we will work to promptly address the issue.


The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product.
    Your Cart
    Your cart is emptyReturn to Shop